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View Full Version : Epson Australia...I don't believe it



FAB
07-09-2009, 01:01 PM
Morning all

We just purchased an Epson projector for our office...I needed some support with it as it's not doing what I want.

Rang the 0800 number which went to Australia...got the receptionist who happily gave me the email address of the projector tech there - he was out and I felt more comfortable spelling out my issue over an email, as you do.

The email bounced back - wrong address.

I ring back to get correct email address and get someone else - "sorry we are not permitted to give out email addresses."

Fantastic Customer Service? I think not, Epson. I still can't believe it!

Agent_24
07-09-2009, 03:19 PM
Just ring back again, hopefully you will not get an idiot this time

FAB
07-09-2009, 03:22 PM
I've left a message for him to call me - but will likely end up calling back.

It's just that sometimes it's so much easier to get facts across in an email...I was just dumbfounded that a (major) company could even suggest they can't give out staff email addresses to anyone who rings for help.

Poppa John
07-09-2009, 09:30 PM
Googled & got Epson.co.nz. Auckland I think. PJ

whellington
07-09-2009, 10:47 PM
http://epson.co.nz/company/contactus/

FAB
08-09-2009, 11:37 AM
Thanks guys - had tried that, got told to ring 0800 number which went to tech support in Oz...the girl in Auckland told me they don't have projector tech support in NZ.

zcc
08-09-2009, 01:07 PM
...the girl in Auckland told me they don't have projector tech support in NZ.
Ah a reason not to buy Epson projectors.
Email the company CEO, usually gets a response.
Or tell them you are going to return it for a refund as warranty support has not been supplied.
Go for the jugular... ie WALLET!