View Full Version : Retro-installing Office help files

Billy T
21-08-2009, 04:53 PM
Hi Team

Following the meltdown of '09 I reinstalled MS Office 2000 but for some reason the Help files were not loaded so every time I want to use them I have to put in the CD.

I have read the files again but can't see any option to install them after the main installation has been carried out. I thought I would get that option when I pulled them up off the disk but no such luck and add/remove programs looks like it wants to reinstall the whole kit and caboodle, not just Help.

Any ideas?


Billy |-{) (Yes, I am tired thanks)

21-08-2009, 05:11 PM
When you are more awake :p have a read of This MS article (http://support.microsoft.com/kb/260200).

Billy T
22-08-2009, 09:01 PM
When you are more awake :p have a read of This MS article (http://support.microsoft.com/kb/260200).

OK, I'm awake now and I've read the article. It seems that the suggested procedure is to delete the *.chm files in the 1033 directory then do a repair install, but the interesting thing is that there are no .chm files there at all, they were never installed. I thought (hoped) there would be some option to install them after the event and I can't help but think that the 'repair' function will not correct for features not included in the original installation.

So, before I take the leap and try a repair, I'll do a further search for answers. If anybody has a better idea I'd love to hear it. It seems really strange that I cannot install a missing component, and I'd check the Help files but they are not there.............


Billy 8-{) :confused:

22-08-2009, 09:34 PM
Have a read through This article from MS as well (http://support.microsoft.com/kb/q237355/) -- its just out of interest, not a fix as it says win 2000 already has the updated fles required: From that, the problem may actually be with the windows Install, not office.

Does the help in any other win2000 app work ?

-- Several others I have looked at also seem to relate to IE being out of date / damaged - needs to be at least 5.5 (IE 6 is better.)

Since these work from the HTML files, it could be a problem else where causing the problem with office.

23-08-2009, 12:57 PM
I had a similar problem, where MS Help wasn't activated. Speedy Gonzales provided this fix:

Go to start/run type services.msc. Go to Help and support, put it on automatic, and click on start

Don't know if this'll work for you, but worth a try.