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View Full Version : How far Dick Smith has fallen. . . . .



nofam
17-08-2009, 01:18 PM
Trying their damndest to become a toaster shop like Noel Lemon and Bombed & Bombed (http://www.stuff.co.nz/technology/gadgets/2757102/Dick-Smith-calls-in-the-Nerds)

:groan:

Charging like wounded bulls too. . . .

Metla
17-08-2009, 01:36 PM
Are they falling up?

wainuitech
17-08-2009, 01:48 PM
The charging is a Tad High for a simple setup - mind you also depends on what is required - been to many places that "just want it setup and updated" 3 hours later you walk out.

Since Dell are also going to be sold at DSE This Article (http://pcworld.co.nz/pcworld/pcw.nsf/feature/E956C4E806A76293CC257610007482A6?Opendocument&HighLight=2,Dell,Dick,Smiths) - Considering they are well out of date, and require an hour or so's work just to get them upto date - AND remove the CRAP AV that comes installed - they could be actually under charging.

Edited: Its not the setting up where you make the $$ its when you have to go back, and fix the PC because someone "fiddled" and busted it or once you clean out all the spyware - they go right back and reinfect it again, even though you tell them what caused it in the first place. :D
Several of my customers do that - I have installed software to stop the infections - they turn it off or uninstall it so they can " do their thing" -- Reinfects.

Classic one I get -- an Email or phone call " I installed ????? - it was OK to install it wasn't it" :groan:

nofam
17-08-2009, 02:12 PM
My favourite is when you get a spyware-infested PC which you discover is full of porn site cookies etc.

You then discover the PC's owner has a 15 year old son, but when you delicately suggest it may be net-surfing behaviour that caused the infection, you get the classic "not my little Johnny! He would NEVER look at such sites"

:D

pctek
17-08-2009, 02:34 PM
"Customers will pay $149 to have computers including internet and email and home entertainment systems set up, while smaller jobs, such as setting up a wireless internet network, will cost $129."


I do that as part of the build when people buy one off me.
And then they get free support for a bit after until they are comfortable doing whatever with it.

wainuitech
17-08-2009, 02:57 PM
I do that as part of the build when people buy one off me.

Ditto :thumbs: I do the same. All part of the service.

Do DSE actually build their "Own Brand" PC these days ?

Last time I went to the One in Lower Hutt, all they had on display was HP's

wratterus
17-08-2009, 03:13 PM
Ditto :thumbs: I do the same. All part of the service.


Same here. :)


Do DSE actually build their "Own Brand" PC these days ?

Last time I went to the One in Lower Hutt, all they had on display was HP's

I don't think they do. Last time I saw a working DSE branded PC it had a Hyena PSU, ECS board, 256MB RAM and an Athlon 1200. That was obviously some time ago. :lol: Normally the only time I see them, they have a faulty PSU or motherboard.

:ban

robbyp
17-08-2009, 05:44 PM
Trying their damndest to become a toaster shop like Noel Lemon and Bombed & Bombed (http://www.stuff.co.nz/technology/gadgets/2757102/Dick-Smith-calls-in-the-Nerds)

:groan:

Charging like wounded bulls too. . . .

I think those sorts of things are a good idea, becuase so many people don't have a clue what to do when they buy a new thing. If they actually setup the new TV properly, and get all the lighting and colour settings right, it may be worth it to many people. Many people however have someone in the family who is the tech person. I'm that person in my family.

WalOne
17-08-2009, 06:10 PM
Need a Nerd? I think DSE are over supplied with them. I recently did a mystery shopping assignment on DSE, and I think they'd be hard pressed to assimilate product knowledge on toasters.

the_bogan
17-08-2009, 07:53 PM
Here's hoping they're better than some of the staff.

Went into the Wellington (Black harp end) DSE to buy an Ipod. When the guy heard I wouldn't buy any accessories, tossed the IPod a metre or so to the guy at the counter. That wasn't so bad. When he said "no cover, no warrenty, you take the sale" that was when I suggested where he put the Ipod next.

robsonde
17-08-2009, 09:07 PM
"Customers will pay $149 to have computers including internet and email and home entertainment systems set up, while smaller jobs, such as setting up a wireless internet network, will cost $129."

I do that as part of the build when people buy one off me.
And then they get free support for a bit after until they are comfortable doing whatever with it.

I did the same king of thing (back when I was building systems)

the total price included:
* the system built to customer needs.
* in home install, internet & email, printers, coping files from old computer.
* one hour teaching session about new computer at time of install.
* one hours session about two weeks later to answer any questions.
* phone support as needed for a few months.

8 years later and I still get the odd job from customers who need something...
that's because they trust me.

Metla
17-08-2009, 09:24 PM
Pretty much the same as what i would do when I was assembling computers.

Latest service pack
up to date service packs
latest drivers
all files,folders and email/internet settings carried over
system delivered, setup and a crash course with the owner.

No wonder I didn't get rich, And still the mong heads championed the crap bought at toaster stores.

radium
17-08-2009, 09:24 PM
I think I find phone support the hardest as customers all of a sudden seem to become very obtuse whan trying to give them step by step instructions on the phone. Usually I end up going over to their house and help them in person.

robbyp
18-08-2009, 12:15 AM
I think I find phone support the hardest as customers all of a sudden seem to become very obtuse whan trying to give them step by step instructions on the phone. Usually I end up going over to their house and help them in person.

It is probably becuase people are so used to calling these overseas help desks, that they are used to becoming frustrated, becuase most of these overseas helpdesks are hopeless. Therefore they have picked up a bad habit. I do find that people do tend to get quite rude on the phone these days, compared to the old days.

rob_on_guitar
18-08-2009, 03:24 AM
DS here I think is getting creamed by JB hifi.

R2x1
18-08-2009, 10:05 AM
DSE are really getting the hang of this; not just a toaster shop (http://www.dse.co.nz/dse.shop/4a89c4ff0051c9222742c0a87f3b06f0/Product/View/MA0008), but a parallel import toaster shop.
That will show the skeptics that DSE can compete in technology.