View Full Version : My hard drive disappeared

15-07-2009, 07:35 AM
Actually, it's my boyfriends hard drive :(

He shut his computer down Sunday night (he usually just logs off) and on Monday morning his computer is slow starting up and then doesn't even make it to Windows. It keeps asking him to boot from CD.

Soo then I went into the BIOS and the hard drive is not there. It's the only hard drive in the computer, but it's not showing up at all, even with the auto detect on.

We tried switching the cables and found out something strange. If I connect the hd to, for instance, port0 on the motherboard, when the computer tries to boot it tries to autodetect what's in port0. If I switch it to port3, it tries to autodetect what's in port3. I am seriously a noob when it comes to this kind of thing, heh, but does that mean the the hd is still working?

We did take out the drive and tried putting it in my computer, and my BIOS doesn't see it either, and it doesn't show up in Windows or even the Disk Management utility.

Sometimes it feels like the hd may be spinning, I'm not really sure though. The drive was warm after I took it out of my comp though, does that mean anything?

His computer is the exact same as mine, a Gateway FX6800-01e, both bought as x-mas presents from Best Buy a year ago. The only previous problem he had with his computer was overheating issues due to not enough air getting to the graphics card. The system temp has been running around 42 degrees C because of that...would that kill a hd?

Its a Seagate Barracuda 7200.11, and it never gave us problems before. No freezing or anything.

Can someone help me at least get it working long enough to pull some data from it?

15-07-2009, 07:51 AM
Sounds like the Seagate drive has the same issue as others try looking up the seagate website as they had a known problem earlier this year. 42 degrees is not hot it's just normal operating temperature. You could try booting up using a Linux live CD as they boot and run from the CD and NOT the HDD just download something like Ubuntu or mint or Puppy then burn the iso to CD insert into the drive and boot up, make sure you change the boot order to CD first in the bios though. That will either show the HDD or it won't. I still think it's the Seagate firmware issue here though so try them first

15-07-2009, 08:44 AM
Just confirms my theory. Never turn your PC off. Its always when you re-boot that they don't fire up or something breaks or crashes. (I have been in PCs for over 25 years).
I would just put everything back how it was, and turn it on and let the PC get warm for a couple of ours, then re-boot.
It has been cold lately and hard disks used to seize up in cold weather - where abouts are you ?
You could then try putting his hard drive in your machine. That will isolate the problem.

15-07-2009, 08:58 AM
rofl, I just realized that this is the New Zealand's PC World site....and I'm in the US...

My boyfriend's dad did look up the Seagate issue and found the iso and we did make a bootable disk. We tried it and it didn't do anything. It went through the process, but took over 2 hours to do nothing. It had an option to scan for disks, and we did, and it just hung up and sat there for several hours.

We're trying to get in touch with the store today and see if we can get a new hd, I really think it's dead :( There's nothing terribly important on it, just some college homework files and games.

Thanks for the help though :)

15-07-2009, 09:00 AM
Welcome to PF1 -- As gary mentioned - that particular model the Seagate Barracuda 7200.11 is one of the models that has the dodgey firmware, and needed the upgrade.

It sounds exactly like the customers One I had here a couple of weeks ago, same model number.

You could hear the drive spin up, tried the firmware upgrade, but that couldn't find it either, neither could any other PC.

Final outcome - the drive should be replaced under warranty - but any data / programs etc on the drive is more than likely gone.

Hope you have backups.

Note: Since you are in the USA, Seagate were once offering to recover any data lost because of this problem for free - here in NZ - its tough luck. Contact them - they may still be doing it.

15-07-2009, 03:30 PM
Unless you take it to a proper specialist in data recovery all the datas probably gone:(

Tell your BF to backup from now on..

15-07-2009, 04:42 PM
We called Gateway and the computer is still under limited warranty, so we're sending it in tomorrow to get it checked out, free of charge. We decided that the data on the drive was ok to lose and that we'd rather have a working computer. I'm thinking the drive went bad, so hopefully they change it out and send it back quick. Thanks for the advice :)

16-07-2009, 12:14 AM
If, as you say, your PC is exactly the same as his, then you should update your HD firmware ASAP before it crashes too.