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View Full Version : help with error messag: "The device, \Device\Harddisk1\D, is not ready for access."



sooby
19-06-2009, 09:26 PM
Not sure what the technical term is, but we're having problems with our PC 'stalling' after being left idle for more than a few minutes.

Basically the routine goes like this: start up pc no worries, can surf the net & load programs all quickly and as it should be, leave the pc at idle for 5 minutes (with programs running or not, it makes no difference) then on returning to PC, the mouse pointer may move a little, but nothing opens / moves / actions and we have lost control.

While its stuck like this, I can hear the HDD whirring a little, but its so stuck that even a CTRL+ALT+DELETE does nothing, only solution seems to be restarting pc. On restart we get the whole 'disk needs checking', this is our routine as its been for a week or too.

Have tried multiple virus checks, ccleaner, disk defrag & clean up.

I checked the event log, and found this:

anyone know what to make of the error message:
"The device, \Device\Harddisk1\D, is not ready for access yet."

Source: Disk
Event ID: 15

and another error message:
"The Cardex service failed to start due to the following error:
Cannot create a file when that file already exists."

Source: Service control manager
Event ID: 7000

Have tried a google with no luck, so any help much appreciated.

Machine is:
Windows XP home, service pack 3
AMD Athlon XP 2700+
2.17GHz, 2.00GB of Ram

Speedy Gonzales
19-06-2009, 09:35 PM
Double click on the errors, and click on the link that appears. See if it gives you any MS links. Are you using a Nvidia card? That 2nd error maybe related to that

sooby
19-06-2009, 09:44 PM
Thanks for the speedy reply.

Think I am using a Nvidia card, will give that a try

sooby
19-06-2009, 10:07 PM
hrmmm.... link wasn't much help :(

Details
Product: Windows Operating System
ID: 15
Source: Disk
Version: 5.2
Symbolic Name: IO_ERR_NOT_READY
Message: The device, %1, is not ready for access yet.

Explanation
The device either timed out or is not present.


User Action
No user action is required.


Version: 5.0
Symbolic Name: IO_ERR_NOT_READY
Message: The device, %1, is not ready for access yet.

Explanation
The device either timed out or is not present.

User Action
No user action is required.


and here is another one:

Details
Product: Windows Operating System
ID: 7000
Source: Service Control Manager
Version: 5.2
Symbolic Name: EVENT_SERVICE_START_FAILED
Message: The %1 service failed to start due to the following error:
%2

Explanation
Service Control Manager (SCM) could not start the specified service, probably because the service is not configured correctly.


User Action
Do one or all of the following:

Review the error information displayed in the message.
Verify that the service password has not expired.
Verify that the service is in the correct location.
Verify that the service is not infected with a virus.
To display the WIN32_EXIT_CODE error that SCM encountered when trying to start the program, at the command prompt, type
sc query service name
The information displayed can help you troubleshoot possible causes for the error.

If the WIN32_EXIT_CODE is zero, then SCM did not attempt to start the service because the error was detected first.

how do I interpret these, they are not very specific?

Speedy Gonzales
19-06-2009, 10:17 PM
Check and see if the power is going to it (whatever D is). And make sure the data cable is plugged in as well (If its SATA). Whatever D is, is it formatted? If its an IDE hdd, is it part of C / a partition. Or a separate hdd?

sooby
19-06-2009, 10:34 PM
Check and see if the power is going to it (whatever D is). And make sure the data cable is plugged in as well (If its SATA). Whatever D is, is it formatted? If its an IDE hdd, is it part of C / a partition. Or a separate hdd?

D is a CD drive, and according to the properties its working fine.

The only thing I can think of related to D is that I recently disabled autoplay, as we were getting an unexplained autoplay dialog box.

Thanks anyway,

Blam
19-06-2009, 10:38 PM
Run the HD Manufacturers disk checking software.

Blam

Speedy Gonzales
19-06-2009, 10:44 PM
Its a cd not hdd Blam. Are you using Boclean by Comodo ? That can cause the Event id: 7000 error. Or what anti malware program is installed ?

sooby
19-06-2009, 10:51 PM
Not using Boclean, using Kapersky

Blam
19-06-2009, 10:52 PM
Its a cd not hdd Blam. Are you using Boclean by Comodo ? That can cause the Event id: 7000 error. Or what anti malware program is installed ?

:p I should refresh the page more often:p

Try updating the CD Drive's firmware.

Speedy Gonzales
19-06-2009, 10:53 PM
Post a hijackthis log, we'll see whats in it. Its below. Download install it. Run it, then click on scan the system, and save a log. Copy and paste the log here

sooby
19-06-2009, 10:54 PM
I'm pretty sure the CD drive is fine & its the HDD thats the problem

sooby
19-06-2009, 10:55 PM
Post a hijackthis log, we'll see whats in it. Its below. Download install it. Run it, then click on scan the system, and save a log. Copy and paste the log here

will do, thanks!

sooby
19-06-2009, 11:04 PM
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:03:05 p.m., on 19/06/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16850)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\TBPanel.exe
C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
C:\Program Files\WinFast\WFTVFM\WFWIZ.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\PixArt\PAC7302\Monitor.exe
C:\Program Files\Winamp\Winampa.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Money\System\mnyexpr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Xnet Usage Monitor\XNetUsage.exe
C:\Program Files\Secunia\PSI\psi.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.ex e
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\PokerStars\PokerStars.exe
C:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.trademe.co.nz/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} - C:\PROGRA~1\FRESHD~1\FRESHD~1\fdcatch.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\sw g.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: MSN Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar\01.01.1601.0\en-us\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Gainward] C:\WINDOWS\TBPanel.exe /A
O4 - HKLM\..\Run: [basicsmssmenu] "C:\Program Files\Seagate\Basics\Basics Status\MaxMenuMgrBasics.exe"
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe"
O4 - HKLM\..\Run: [WinFast Schedule] C:\Program Files\WinFast\WFTVFM\WFWIZ.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [PAC7302_Monitor] C:\WINDOWS\PixArt\PAC7302\Monitor.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
O4 - Startup: Xnet Usage Monitor.lnk = C:\Program Files\Xnet Usage Monitor\XNetUsage.exe
O4 - Startup: Secunia PSI.lnk = C:\Program Files\Secunia\PSI\psi.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\SCIEPlgn.dll
O9 - Extra button: PokerStars - {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - C:\Program Files\PokerStars\PokerStarsUpdate.exe
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.1.4.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www4.snapfish.co.nz/SnapfishActivia.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20031216/qtinstall.info.apple.com/mickey/us/win/QuickTimeInstaller.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1212650760531
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1217295026609
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003120501/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab27513.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {C6E43B37-19DF-4F36-AA7F-55B46032588C} (FotopostWeb.CustomerUploader) - http://fotopost.co.nz/uploader/FotopostCustomerUploader.CAB
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Kaspersky Anti-Virus 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
O23 - Service: Basics Service - Seagate Technology LLC - C:\Program Files\Seagate\Basics\Service\SyncServicesBasics.ex e
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
O24 - Desktop Component 0: (no name) - http://www.ty.com/images/wallpaper/Feb2004wallpaper_640.jpg
O24 - Desktop Component 1: (no name) - file:///C:/DOCUME~1/DAVIDW~1/LOCALS~1/Temp/msoclip1/01/clip_image001.jpg
O24 - Desktop Component 2: (no name) - http://65.54.246.250/cgi-bin/saferd?_lang=EN&hm___tg=http%3a%2f%2f65%2e54%2e246%2e250%2fcgi%2db in%2fgetmsg&hm___qs=curmbox%3dF000000001%26a%3d4610307509ef007 fdadb773ee3ca7859%26msg%3dMSG1061026936%2e80%26sta rt%3d607988%26len%3d43371%26mimepart%3d3%26disk%3d 65%2e54%2e246%2e66_d194%26login%3dchogchog%26domai n%3dhotmail%252ecom%26_lang%3dEN%26country%3dNZ&hm___login=chogchog&hm___domain=hotmail%2ecom&hm___ts=1086951169&hm___ha=b639b1f55a5fbfe95dd788c85f1a2804&domain=hotmail.com

--
End of file - 11808 bytes

Speedy Gonzales
19-06-2009, 11:20 PM
Hmm you can tick these entries then tick fix checked

Close browsers

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd

O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE

O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\Winampa.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe

O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

Are these shortcuts?

O24 - Desktop Component 0: (no name) - http://www.ty.com/images/wallpaper/F...lpaper_640.jpg

O24 - Desktop Component 1: (no name) - file:///C:/DOCUME~1/DAVIDW~1/LOCALS~1/Temp/msoclip1/01/clip_image001.jpg

O24 - Desktop Component 2: (no name) - http://65.54.246.250/cgi-bin/saferd?...in=hotmail.com

What did this message say in the autoplay dialog window, why you disabled autoplay?

sooby
19-06-2009, 11:36 PM
Are these shortcuts?

O24 - Desktop Component 0: (no name) - http://www.ty.com/images/wallpaper/F...lpaper_640.jpg

O24 - Desktop Component 1: (no name) - file:///C:/DOCUME~1/DAVIDW~1/LOCALS~1/Temp/msoclip1/01/clip_image001.jpg

O24 - Desktop Component 2: (no name) - http://65.54.246.250/cgi-bin/saferd?...in=hotmail.com

What did this message say in the autoplay dialog window, why you disabled autoplay?

Not sure what those things are - they don't look like any shortcuts I'm aware of.

The Autoplay dialog box was the same one you get when you put a cd into the cd drive, the problem being we'd get the message without actually using the cd drive, ie: out of the blue, and also the dialog box wouldn't close, despite CTRL+ALT+DEL and would just keep playing again & again

wainuitech
19-06-2009, 11:42 PM
From your original post "On restart we get the whole 'disk needs checking'" thats a classic sign there is corruption on the drive someplace.


The device, \Device\Harddisk1\D, is not ready for access Assuming your main Drive is C:. that is usually hardDisk0 & D is the optical drive.

You may have corruption so the drive is not being read correctly, this can also be caused by faulty RAM or a damaged page file.

The other error message ( as speedy mentioned)
The Cardex service failed to start due to the following error:
Cannot create a file when that file already exists."
Cardex used to belong to Gainwood, which Nvidia brought - so the graphic drivers can be faulty as well.

First thing I would do , is start the PC is safe mode - keep tapping F8 on startup, select safe mode - leave it running for the normal amount of time it would take to play up - if its Still OK then the graphic drivers are more than likely the cause - in safe mode windows uses its own default drivers.

They would need to be completely removed and reinstalled fresh.

IF it still plays up in safe mode run a full memory check - download memtest86 (http://www.memtest86.com/memtest86-3.5.iso.zip) - unzip the file and burn the ISO file using your ISO software -boot from the CD- run a full test to see if teh RAMs faulty.

Have you checked all the basics as Speedy suggested - if so then it possibly can also be a hardware problem on the Board.

But Check what I put above out first - other wise you will be running around in circles going nowhere.

sooby
19-06-2009, 11:56 PM
Thanks heaps wainuitech, do you think I should delete those last three entries in the hi-jack this report before doing as you instructed in your post? They don't look familiar or like they will be missed

wainuitech
20-06-2009, 12:18 AM
Those last 3 entries are image files & something to do with hotmail, look at the last letters , jpg, and look like old links.

I'd say the two that end in jpg are related - the second one is in the temp folder. The hotmail one looks like a possible dead link to something related to hotmail.

Speedy is the man to listen to regarding hijack logs - he knows his stuff.:thumbs:

Basically looking at the log file and the ones speedy said to remove are either dead links or items that dont need to run on startup.

Regarding the Auto play - just a hunch, but I'd say its related to the problem - Eg: if the optical drive is HDD1 D drive, and thats playing up, and causing the locks, then the OS may "think" something wants to autoplay from the optical drive. Fix the lockups, and I'd guess the auto play will stop as well.

The trick is to eliminate each part/ possible problem then the fault can be fixed.

Speedy Gonzales
20-06-2009, 12:22 AM
Yup, I would tick the last 3 entries, I have no idea WHAT they are. Or what they belong to. Shouldnt hurt anything. Then reboot after you tick all of the entries then tick fix checked. This may fix the autoplay prob (http://www.microsoft.com/Downloads/details.aspx?familyid=C680A7B6-E8FA-45C4-A171-1B389CFACDAD&displaylang=en)

sooby
28-06-2009, 09:12 PM
First thing I would do , is start the PC is safe mode - keep tapping F8 on startup, select safe mode - leave it running for the normal amount of time it would take to play up - if its Still OK then the graphic drivers are more than likely the cause - in safe mode windows uses its own default drivers.

They would need to be completely removed and reinstalled fresh.

Right, I've tested the computer in safe mode, and the problem didn't rear its ugly head, so I guess you're right about the graphic drivers being the problem WT.

Now whats involved with removing & reinstalling the drivers exactly?

Is this something best left to a PC tech or something a novice like myself could attempt? Is this any different to uninstalling/reinstalling any other software?

Thanks!

Blam
28-06-2009, 10:47 PM
Use DriverSweeper to remove old drivers:
http://www.guru3d.com/category/driversweeper/

Then, install the latest from the manufacturers site.

Blam

wainuitech
28-06-2009, 10:56 PM
The link Blam posted relating to removing the drivers is a good program, use that.

After the PC reboots, it may ask to install graphic Drivers - Dont let it. Instal the drivers from a download.

This is my own personal preference - Usually I dont always install the latest drivers - look for when they were released - some times if the latest are New(within two weeks) look for what has been "improved" over the previous version - sometimes its not always good to install the latest, as there may be bugs that have yet to be discovered - this goes mainly for any new features they may include.

sooby
29-06-2009, 08:53 PM
thanks guys.

Whats involved with removing & reinstalling the drivers exactly?

Is this something best left to a PC tech or something a novice like myself could attempt?

Is this any different to uninstalling/reinstalling any other software?

Blam
29-06-2009, 08:56 PM
Usually quite straight forward. Follow the instructions provided, and you should be fine:)