View Full Version : registry error preventing loading any programmes

04-06-2009, 03:07 PM
Running XP which suddenly lost all icons on desktop and the start links to programmes in office did not work.
Decided to uninstall Office and reinstall. Error message coming up - "Setup error 168. Setup encountered problem updating your system registry"
closed that then this message appeared -
"The configuration of the ODBC Microsoft Access Driver (*mbd) driver failed"

Have tried to load several registry cleanup programmes from pcw disks which have the same error message coming up.
Appreciate any advice and thanks, jubes

04-06-2009, 03:48 PM
Right click your taskbar and select Show Desktop.
Icons reappeared?

As for Office, did you uninstall first? Try that. Then reinstall.
Reg fix programs don't work.

If things are still weird trying doing a repair install on Windows.
And a malware scan if you haven't been doing those regularly.

04-06-2009, 04:04 PM
Go to C:\Program Files\Microsoft Office\Office12 and double click winword.exe. See if that opens.

If it doesn't click the office button>resources>run office diagnostics

If that doesn't work,
Download REVO uninstaller and use it to uninstall MS Office

Just in case its malware-download HJT and post a log here for analysis


07-06-2009, 12:39 PM
have tried all above ..re REVO message from errorfix.com "IE cannot download setup.exe" basically what i get all the time. Cant load any programmes or download from net either. Each time I go on internet with that computer it is as like a new connection opening to runonce.msn.com/runonce3.aspx.
The recycle bin is unobtainable
the Start menu has no programmes in above "All Programmes"
when you go to all Programmes and try to put icon on desktop the "Send to" is Empty yet the programme is there.
Are we looking at a fresh install windows XP here?

07-06-2009, 01:44 PM
Ok....you have ALOT of malware...download MBAM (http://dw.com.com/redir?edId=3&siteId=4&oId=3001-8022_4-10804572&ontId=8022_4&spi=35247244fde4494ee51b25d81d800106&lop=txt&pid=11030391&mfgId=6290020&merId=6290020&pguid=YoDMtwoPjAQAAH4@I7QAAAA-&destUrl=http%3a%2f%2fsoftware-files.download.com%2fsd%2fZaB0eA0_7JpYvLq-ocrPxcdl9jAd4FdJp9RrR2uT76TE_LIOjQx1wvZwUxYUdbJo-oTIXXm1gGe7YZpBbkTiuNRFzWSAGGdb%2fsoftware%2f11030 391%2f10804572%2f3%2fmbam-setup.exe%3flop%3dlink%26ptype%3d1901%26ontid%3d80 22%26siteId%3d4%26edId%3d3%26spi%3d35247244fde4494 ee51b25d81d800106%26pid%3d11030391%26psid%3d108045 72) then HJT (http://www.trendsecure.com/portal/en-US/_download/HiJackThis.exe), both are direct links

If the links still don't work grab it from another PC then burn to CD and transfer to this computer. Try safe mode too.(tap F8 on boot)

Disable System restore, right click my computer>properties>system restore tab>tick "Disable system restore on all drives"
Run a full scan with MBAM then post a HJT log here for analysis.


07-06-2009, 05:49 PM
couldnt download - so used another pc - burnt to cd - safe mode on other computer - disabled system restore - still couldnt run mbam came up with error message.

RegCreateKeyEx Failed: Code 5.


07-06-2009, 06:22 PM
Run sfc /scannow in command prompt

07-06-2009, 09:25 PM
typed in sfc /scannow
"Windows File Protection could not initiate a scan of protected system fuiles. The specific error code is 0x000006ba {the RPC server is unavailable.}" computer is now hard to get into safe mode!!!
think I will be taking this in to computer company tomorrow for a fix - should I go for full reinstallation???

07-06-2009, 09:31 PM
If you've got another computer you could download, build and burn UBCD4Win (http://www.ubcd4win.com/) on the spare system. Then try booting from it and running the various antimalware tools on there.

Or if your not comfortable with doing all that and spending heaps of time on it, just take it to a computer tech.

As for reinstalling if you wish.... Sometimes easier, is there anything on the system you need to keep?

BTW welcome to PressF1.

07-06-2009, 09:31 PM
You can try a repair install first..

Or you can grab UBCD4Win and use the registry restore tool-that may work. Or get into system restore somehow

07-06-2009, 09:39 PM
Hi - thanks for that. Will give UBCD4Win a go- not that clever at this so may take some time. Have full backups so just a pain really. cheers

07-06-2009, 09:42 PM
You have backups?

Excellent....I would highly recommend a full reinstall then, if this fails to work.

Its obvious that many windows components are stuffed, probably caused by malware.

Try the UBCD4Win-and if that fails to work reinstall.


07-06-2009, 09:42 PM
not that clever at this so may take some time. Have full backups so just a pain really

Already going a lot better than most then.

07-06-2009, 09:54 PM
I see this sort of thing all the time - what has more than likely happened, as already mentioned - the PC is full of spyware / Viruses - this often will stop any sort of antimalware programs installing or even running.

Most of the time when its in this state - while there are ways to remove it, depending on the damage to the OS, its actually better in the long run to save any data and reinstall Windows - you can never be sure every infection has gone, or all system files are repaired.

One you can try is ComboFix (http://www.bleepingcomputer.com/combofix/how-to-use-combofix) -- But I have even seen infected PC's stop this from working.

Edited: actually got two customers PC's to do this on tomorrow - similar behavior as you mention. ( fun and Games)

10-06-2009, 10:43 AM
Thanks for your help - I reinstalled using recovery disks in the end and alls well.
Thanks again loved my first experience of working online. Ill be back.