IE 8 install problem (Win XP Home)

samnorr · 24-03-2009, 04:43 PM

I have just downloaded and tried to install Internet Explorer 8. It gets to "Installing Windows Internet Explorer Core Components...", hangs there at 100% CPU usage for something like 10 minutes, and then says the setup did not complete. When I restart the computer and try again like it says to do, the same thing happens.

What's going on? Do I have to manually uninstall IE 7 first? I have tried disabling and uninstalling my antivirus program, which doesn't help.

Speedy Gonzales · 24-03-2009, 04:45 PM

Is there anything else in task manager thats showing 100% / or freezing?? You shouldnt have to uninstall IE 7, it'll install over it, and its updates.

samnorr · 26-03-2009, 12:00 PM

Quote:

Originally Posted by Speedy Gonzales

Is there anything else in task manager thats showing 100% / or freezing?? You shouldnt have to uninstall IE 7, it'll install over it, and its updates.

I have just tried again now and looked at what was going on, by using Anvir Task Manager while it was installing. The CPU didn't seem to be used much this time, but the disk load was reaching 100%. The main thing that Anvir said was causing this was Windows Update, which was sometimes being replaced by Windows Service Pack Installer and then Windows Service Pack Uninstaller. This seems a bit strange to me - why would it be messing around with service packs (I have SP3, BTW) while installing an internet browser? All this was going on when it said it was installing Core Components, like I said in my first post. Obviously, it still didn't work.

wainuitech · 26-03-2009, 01:28 PM

You did get the correct version for XP ??

There are several versions, for XP, Vista and servers.

The XP and other downloads are Here.

I have also read several people have had problems if they have Adobe Reader 9 installed- they removed it and IE8 Went in fine.

Speedy Gonzales · 26-03-2009, 01:43 PM

And if any of the addons / programs here are installed, uninstall them / update them.

samnorr · 29-03-2009, 11:58 AM

Quote:

Originally Posted by Speedy Gonzales

And if any of the addons / programs here are installed, uninstall them / update them.

I have tried resetting IE 7, but that still hasn't helped.

Is this not a very common problem then? Would it help if I posted a HJT log?

samnorr · 29-03-2009, 12:04 PM

Quote:

Originally Posted by wainuitech

You did get the correct version for XP ??

There are several versions, for XP, Vista and servers.

The XP and other downloads are Here.

I have also read several people have had problems if they have Adobe Reader 9 installed- they removed it and IE8 Went in fine.

I definitely got the XP version, and I have Foxit Reader.

Speedy Gonzales · 29-03-2009, 12:05 PM

It maybe a common prob if an add-on (that worked in IE 7) isnt compatible with IE 8. I didnt have any probs with installing IE8

Were any of those add-ons / programs, in that link installed?

You can post a log, if you want

samnorr · 07-04-2009, 09:20 PM

Quote:

Originally Posted by Speedy Gonzales

It maybe a common prob if an add-on (that worked in IE 7) isnt compatible with IE 8. I didnt have any probs with installing IE8

Were any of those add-ons / programs, in that link installed?

You can post a log, if you want

No, I don't think any of those are installed except Google Toolbar and Windows Live Login Helper Object - which I have tried disabling (along with all the other add ons), with still no luck.

My Java version is only Version 6 Update 7 though. Would it be possible for that to be affecting the installation somehow?

Here is my HJT log:

------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:01:14 p.m., on 07/04/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS2\System32\smss.exe
C:\WINDOWS2\system32\winlogon.exe
C:\WINDOWS2\system32\services.exe
C:\WINDOWS2\system32\lsass.exe
C:\WINDOWS2\system32\Ati2evxx.exe
C:\WINDOWS2\system32\svchost.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\WINDOWS2\System32\svchost.exe
C:\WINDOWS2\system32\Ati2evxx.exe
C:\WINDOWS2\system32\spoolsv.exe
C:\WINDOWS2\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Firebird\Firebird_2_0\Bin\FBGuard.EXE
C:\WINDOWS2\System32\svchost.exe
C:\Program Files\Maxtor\Sync\SyncServices.exe
C:\Nexon\Mabinogi\npkcmsvc.exe
C:\WINDOWS2\system32\IoctlSvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Unlocker\UnlockerAssistant.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\lg_fwupdate\fwupdate.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe
C:\Program Files\COMODO\Firewall\cfp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\PeerGuardian2\pg2.exe
C:\Documents and Settings\OEM.COMPUTER\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\WINDOWS2\system32\ctfmon.exe
C:\Program Files\AnVir Task Manager\AnVir.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Maxtor\OneTouch Status\MaxMenuMgr.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Launchy\Launchy.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger .exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Amaze\AzLaunch.exe
C:\Program Files\Firebird\Firebird_2_0\Bin\fbserver.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Puppy Luv\Puppy Luv.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS2\system32\HPZipm12.exe
C:\WINDOWS2\system32\svchost.exe
C:\Program Files\Opera\opera.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local
F2 - REG:system.ini: UserInit=c:\windows2\system32\userinit.exe
O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.3572\s wg.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files\Orbitdownloader\GrabPro.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS2\system32\NeroCheck.exe
O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe"
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SmartDefrag] "C:\Program Files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe" /StartUp
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [PeerGuardian] C:\Program Files\PeerGuardian2\pg2.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\OEM.COMPUTER\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS2\system32\ctfmon.exe
O4 - HKCU\..\Run: [AnVir Task Manager] "C:\Program Files\AnVir Task Manager\AnVir.exe" Minimized
O4 - HKCU\..\Run: [MaxMenuMgr.exe] C:\Program Files\Maxtor\OneTouch Status\MaxMenuMgr.exe
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS2\system32\Adobe\SHOCKW~1\SwHelper_11004 65.exe -Update -1100465 -"Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.0.8) Gecko/2009032609 Firefox/3.0.8" -"http://disney.go.com/disneyvideos/liveaction/102dalmatians/html/ds/games/index.html?DETECT=DCR.7000000"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS2\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS2\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS2\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS2\system32\CTFMON.EXE (User 'Default user')
O4 - .DEFAULT User Startup: OpenOffice.org 1.1.0.lnk = C:\Program Files\OpenOffice.org1.1.0\program\quickstart.exe (User 'Default user')
O4 - Startup: Amaze.lnk = C:\Program Files\Amaze\AzLaunch.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Photosmart Premier Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Launchy.lnk = C:\Program Files\Launchy\Launchy.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger .exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll/206 (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS2\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS2\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1194920233015
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS2\SYSTEM32\avgrsstx.dll
O22 - SharedTaskScheduler: Fences - {EC654325-1273-C2A9-2B7C-45A29BCE2FBD} - C:\Program Files\Stardock\Fences\DesktopDock.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS2\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS2\system32\ati2sgag.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: FirebirdGuardianDefaultInstance - FirebirdSQL Project - C:\Program Files\Firebird\Firebird_2_0\Bin\FBGuard.EXE
O23 - Service: FirebirdServerDefaultInstance - FirebirdSQL Project - C:\Program Files\Firebird\Firebird_2_0\Bin\fbserver.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files\Maxtor\Sync\SyncServices.exe
O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe (file missing)
O23 - Service: npkcmsvc - INCA Internet Co., Ltd. - C:\Nexon\Mabinogi\npkcmsvc.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\WINDOWS2\system32\IoctlSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS2\system32\HPZipm12.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe

--
End of file - 12386 bytes
-----------------------------

BTW, sorry I haven't replied for so long - I've had a very busy week.

Speedy Gonzales · 07-04-2009, 09:41 PM

Is google toolbar the latest version??

You just go to manage addons in IE and highlight it then click on disable

No but I would uninstall that version of Java then update it

Uninstall Anvir or AVG, you dont need both

Tick these then tick fix checked

Close browsers

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O4 - HKLM\..\Run: [UnlockerAssistant] "C:\Program Files\Unlocker\UnlockerAssistant.exe"

O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS2\system32\NeroCheck.exe

O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe"

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [SmartDefrag] "C:\Program Files\IObit\IObit SmartDefrag\IObit SmartDefrag.exe" /StartUp

O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS2\system32\Adobe\SHOCKW~1\SwHelper_11004 65.exe -Update -1100465 -"Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.0.8) Gecko/2009032609 Firefox/3.0.8" -"http://disney.go.com/disneyvideos/liveaction/102dalmatians/html/ds/games/index .html?DETECT=DCR.7000000"

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS2\system32\CTFMON.EXE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS2\system32\CTFMON.EXE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS2\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS2\system32\CTFMON.EXE (User 'Default user')

O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.2.2.28.dll/206 (file missing)

If Symantec isnt installed, tick this

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)