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  1. #1
    Junior Member
    Join Date
    Apr 2006
    Posts
    109

    Question unable to delete win fax pro

    hi people. can someone please lead me in the right direction here?
    The program is Symantec Win Fax Pro. It has been corrupted and in trying to remove it, error message keeps coming up saying that there is another person or program trying to access a temp file associated with it. This computer is also running Norton.
    I am helping the person remotely. I had her access her windows temp folder and there is a perflib_perfdata.714 file which can not be deleted.
    Here is my question - is it the conflict with Norton and the Symantec Live Update that will not allow her to delete it or is it the perflib_perfdata file that is the cause? She was able to install and uninstall the program previously.
    Any clues as to what to do here?
    PS - We work as virtual office assistants together. Any help or suggestions would be appreciated. Thanks.

  2. #2
    Member
    Join Date
    Dec 2004
    Location
    NZ
    Posts
    42,884

    Default Re: unable to delete win fax pro

    See if the removal tool will remove it

    But if you want to uninstall Winfax, since it uses Liveupdate (And whatever other Norton programs you use).

    That error maybe appearing, if youre trying to uninstall LU as well
    Last edited by Speedy Gonzales; 17-10-2008 at 07:54 AM.

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