I have been handed a Toshiba Satellite A10 laptop.
As soon as you turn it on you are greeted by the users name, a phone number, and password =
The thing is, noone can remember the password
If this were a desktop, I would have no problems, but I know next to nothing about laptops other that there are a lot of things you can do to a desktop that you can't do to a laptop. (Like wipe a BIOS password)