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  1. #1
    Wrinkly Member! B.M.'s Avatar
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    Default Hotmail - Can't Open Mail

    A friend uses Hotmail and all of a sudden she canít open her mail.

    She can log on and reach the inbox ok but just canít open anything.

    The Browser seems fine as it opens Google, Trade Me and other sites no problem.

    Itís something Iíve never struck before so Iím looking for ideas.

    It started doing it out of the blue a couple of days ago.

  2. #2
    Unknown Device wratterus's Avatar
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    Default Re: Hotmail - Can't Open Mail

    Does it work on another PC?
    Microsoft: "You've got questions. We've got dancing paperclips."

  3. #3
    Wrinkly Member! B.M.'s Avatar
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    Default Re: Hotmail - Can't Open Mail

    Quote Originally Posted by wratterus View Post
    Does it work on another PC?
    Excellent Question. I'll get back.

  4. #4
    Madre Dios!!! beeswax34's Avatar
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    Default Re: Hotmail - Can't Open Mail

    Does it work on another browser?
    All the technology and software in the universe is useless when the end user has the IQ of a sack of hammers.

  5. #5
    Wrinkly Member! B.M.'s Avatar
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    Default Re: Hotmail - Can't Open Mail

    OK, it works fine on my computer.

    This has only recently happened and I've just updated OE5 to OE6 Sp1 because she said some sites recommended she did that. However, that solved nothing.

    Can you completely uninstall OE6 and Reinstall it?

    It's odd that other sites work fine but opening Mail in the Inbox appears to be the only problem.

    I note a little message "Java" appears in the bottom status bar when I try to open anything. Could this be a clue?

    Got me licked!

  6. #6
    Madre Dios!!! beeswax34's Avatar
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    Default Re: Hotmail - Can't Open Mail

    And you've tried Firefox or Opera as well?

    If the Java thing comes up, trying updating to the newest version.
    All the technology and software in the universe is useless when the end user has the IQ of a sack of hammers.

  7. #7
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    Default Re: Hotmail - Can't Open Mail

    Are you talking about web mail or pop3 with Outlook Express?

    If it's OE that she is having probs downloading mail, it could very well be MS terminating the pop3 access.

    I have had 2 hotmail accounts for many many years, and they have been warning me for quite some time that OE mail access would be terminated "in the near future"

    One account was a couple months ago, but I still have full access to send/recieve thru OE with the other, but I know it is on limited time also.

  8. #8
    Unknown Device wratterus's Avatar
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    Default Re: Hotmail - Can't Open Mail

    I'm guessing your friend is running Windows 2000 or earlier?

    Putting that kinda info in the original post is helpful.

    Clean out temp files with CCleaner.

    Reset Internet Explorer (Tools -> Internet Options -> Advanced Tab -> Restore advanced settings settings. (Or something like that).

    Also go to the security and privacy tabs, and if either the "Reset all zones to default level" or "default" buttons aren't greyed out, press those too.

    Do a Windows Update, get the latest patches on there.

    Go here and install the latest version of Java.

    and here and update the adobe flash player

    If that doesn't fix it, there's possibly an issue with a service not starting or something, or some .dll files needing to be re-registered. we'll cross that bridge when we come to it.

    If that doesn't solve it, post a HijackThis log.
    Last edited by wratterus; 08-07-2008 at 09:13 AM.
    Microsoft: "You've got questions. We've got dancing paperclips."

  9. #9
    Wrinkly Member! B.M.'s Avatar
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    Default Re: Hotmail - Can't Open Mail

    Thanks guys.

    Yep, I should have posted more information but for some reason I thought it was probably simple and that I was the problem.

    Anyway, hereís the update.

    The OS is WinME on an old P2 on Dial-Up.

    The fault occurred on Internet Explorer 5 which I updated to IE6 without fixing the problem.

    She accesses the account direct from the Web, not from Outlook Express.

    As far as I know the machine only gets used on HotMail and to check her banking.

    As I said previously, the machine seems to work fine, other than opening the Mail.

    Sooooooo, Iíll follow up on whatís already has been suggested and get back to you.

  10. #10
    Wrinkly Member! B.M.'s Avatar
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    Default Re: Hotmail - Can't Open Mail

    Well guys this was a weirdo!

    I did everything suggested but no luck.

    So, in desperation I uninstalled AVG 7.5 and eureka we have lift off.

    It was a straight out guess born from desperation that made me uninstall AVG but I wondered if it could have been an automatic update that wrecked things.

    Iíll never know for sure because I donít feel inclined to reinstall it and see if the problem comes back.

    Given that this is an old computer used for a few minutes a day on Dial-Up plus having an elderly OS, (because it canít run anything else), I thing Iíll just leave it run naked.

    I know of another chap who has run a similar computer in similar circumstances for about 8 years and has never had anything like a Virus so weíll see.

    everyone for your input.

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