Dell was found guilty on Tuesday of fraud, false advertising, deceptive business practices and abusive debt collection practices in a case brought by the New York attorney general.
The Albany County Supreme Court found that Dell deprived customers of technical support that they bought or were eligible for under warranty in several ways, including by requiring people to wait for very long times on the phone, repeatedly transferring their calls and frequently disconnecting their calls.
Dell also often failed to provide onsite repairs for customers who bought contracts for such support and often blamed software when hardware was actually the problem, the court found. The company also sometimes refused to offer support when a support contract ended, even though the user had first complained about a problem before the end of the contract. Subscribers to a "next-day" repair service sometimes waited as long as a year for support, the court found.
Dell and affiliate Dell Financial Services also advertised special no-interest financing, but denied almost everyone those terms. It often sold customers products without informing them that they didn't qualify for the special financing terms and then charged them interest rates as high as 30 percent, the court said.
Dell and DFS also often incorrectly billed people for cancelled orders and for accounts they didn't authorise. The companies then harassed the people for payment, using illegal billing and collection practices, the court said.
The court will determine how much Dell will have to pay in restitution to affected customers and will also require Dell to pay the state of New York the profits it made on these deceptive practices. In addition, the ruling prohibits Dell and DFS from continuing to engage in the fraudulent activities.
Sounds typical of Dell.
That sounds a bit like any big manufacture, or ISP.requiring people to wait for very long times on the phone, repeatedly transferring their calls and frequently disconnecting their calls.
MURPHIES LAW THOUGH ILLOGICAL as per NORMAL IS ACTUALLY THE MOST LOGICAL SOLUTION OF ALL.
If at First you Can't Fix it - Get a Bigger Hammer!!
I was seriously considering buying a Dell XPS laptop until I saw this......... :S
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Some 10 years ago, the Commerce Faculty Computer Labs at the University of Auckland had a major warranty issue with Dell over coming to the party on a faulty computer. The University was at that time the single largest Dell site in NZ with over 4000 Dell Units in Service - The problem was only solved after it was suggested that if Dell did not remedy the defect then the supply contract would not be renewed.
This one example convinced me to avoid Dell like the plague - It their largest customer in NZ had to threaten to take business away to get redress, what chance did the little guy have.
We need more custom laptop kits/more standardised parts
Non-system disk or disk error. Replace and strike any key when ready.
Comments by Greg brought to you courtesy of AlcoLine® IV drip - for when the tedious act of drinking takes too much time away from gaming.
When I get my Dell (which is now pretty much unused), the monitor that came with it broke. We called Dell, who promptly replaced it, only to find that the new one was broken. We again called Dell, who again promptly replaced it. This monitor is still in use, it's attached to my new PC.
Mind you, this was back in 2006.