Not mentioning any names, but a computer store here in CHCH i returned my defective motherboard to a week and a half ago to be replaced, a very good explanation of what was wrong, how i had tested to come to that conclusion, they said it would be here within a week, so I emailed back in a week (friday just gone) and asked about it, only to get a reply saying it had to be sent to Auckland, so would be another week.
Why would this simple procedure take this long? And considering courier is overnight/2 working days from chch-aucks why would waits of more than a week be needed for one motherboard to be replaced. Also, to add to the annoyance, no part was offered (I asked) as a "stand in" while I waited for the part to make its worldwide 2 week long trip around wherever. Making my life more difficult. (currently studying a Diploma based completely on computers)
What is an "acceptable" wait for others for a part to be replaced? Im sure someone could easily top my problem, still, I would like to see other peoples opinions on the matter.