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  1. #1
    Junior Member
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    May 2005
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    30

    Default Start menu "Help & Support", "Search" & "Run" not available.

    XP SP2.
    None of these commands are available from the Start menu. However, msconfig can be opened from the address window.
    I use Symantec AV, SpyBot S&D, AdAware, ZoneAlarm & Spyware Doctor. All with current definitions (checked for daily) so have a reasonably belief that my machine has not been compromised/invaded.
    Have not recently installed or changed any programs, and have no idea how long this problem may have existed.
    Any ideas?
    Thanks

  2. #2
    Jedi master Rob99's Avatar
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    Dec 2004
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    In the wop wops
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    3,532

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Right click start > properties > Start menu tab; Customize > Advanced tab
    Laziness is nothing more than the habit of resting before you get tired.

  3. #3
    Modulator Greg's Avatar
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    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Quote Originally Posted by Rob99 View Post
    Right click start > properties > Start menu tab; Customize > Advanced tab
    Not sure how that's going to help. What he could do is look into his Group Policy settings to see if they're disabled there.
    Comments by Greg brought to you courtesy AlcoLine® IV drip, for when the tedious act of drinking takes too much time away from gaming.

  4. #4
    Junior Member
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    May 2005
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    30

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Thanks.
    That was already the case - boxes checked. The items do appear on the menu - they don't run though. I should add that the F1/Help button does not work either.
    Group Policy? I know, use Help. No, can't do that either.
    Last edited by old_a_g; 07-12-2006 at 01:54 AM. Reason: re Gregs comment

  5. #5
    Computer "Specialist" Agent_24's Avatar
    Join Date
    Dec 2004
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    64 Bitville
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    13,618

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    I'm not too sure but aren't these symptoms usually related to a particular virus?

    Does anyone else know?
    Non-system disk or disk error. Replace and strike any key when ready.

  6. #6
    Member
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    Dec 2004
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    NZ
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    43,147

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Get hijackthis and post a log here.

    Unzip the hjt file first.

  7. #7
    Junior Member
    Join Date
    May 2005
    Posts
    30

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Umm. Post a log here?
    Have txt file of scan but cant attach.

  8. #8
    Senior Member
    Join Date
    Dec 2004
    Location
    Auckland
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    5,043

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Quote Originally Posted by old_a_g View Post
    Umm. Post a log here?
    Have txt file of scan but cant attach.
    copy & paste it here

  9. #9
    Junior Member
    Join Date
    May 2005
    Posts
    30

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Where is "Here" or do you mean the txt contents to the forum?

  10. #10
    Senior Member
    Join Date
    Dec 2004
    Posts
    5,364

    Default Re: Start menu "Help & Support", "Search" & "Run" not available.

    Copy the contents of the HijackThis logfile then paste it into a reply to this thread for analysis.

    Greg: Group policy editing is only available in WinXP Pro. Not that we know whether Home or Pro is being used.

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