Hi, I have an Acer Travelmate with a built-in 56k winmodem, running windows 2000. While using Internet Explorer the computer will completely freeze at at a random time, forcing me to turn the machine completely off & on again. Upon restarting, the last time win2k did the usual scandisk etc, but recovered 19kb of 'recovered files' and put them in their own folder. I have upgraded the modem driver to the latest I could find and the problem persists. Is this likely to be a software or hardware fault? Also, I have 2 ISP's, one of which will connect easily every time, while the other takes many attempts (if it connects at all) stopping at the verify user/password part (and yes, both are correct!). Settings for both are as prescribed by the ISP. Any help would be much appreciated, as this is rather frustrating!