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  1. #1

    Angry ws helper.exe message

    Hi, I downloaded a wondershare program the other day which I have since uninstalled (but not completely by the looks of it)
    I now get this pop up appearing "ws helper.exe" every time I launch my google chrome browse
    How can I get rid of it..I have run my malwarebytes program on it but its still showing up

  2. #2
    Older by the minute
    Join Date
    Dec 2004
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    Whitford
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    Default Re: ws helper.exe message

    Try Revo Uninstaller

  3. #3
    Senior Member Lawrence's Avatar
    Join Date
    Dec 2005
    Location
    Tauranga
    Posts
    1,772

    Default Re: ws helper.exe message

    Since it's already been uninstalled and if Revo has not been used there will be remnants still there

    Run c-cleaner if you already have not(clean up plus Registry clean) ,run Junkware Removal Tool https://www.malwarebytes.com/junkwareremovaltool/

    Also AdwCleaner https://www.malwarebytes.com/adwcleaner/

    Clean temp files from your Browser

    See if it cleans it up

  4. #4
    Senior Member 1101's Avatar
    Join Date
    Jan 2008
    Posts
    4,737

    Default Re: ws helper.exe message

    Quote Originally Posted by rocco View Post
    I now get this pop up appearing "ws helper.exe" every time I launch my google chrome browse
    reset/default chrome . Its under advanced options

    then, in this order (after trying the malware scanners above, all set to max , not a quickscan)

    have a look in ad/remove programs. There may be other crap that wondershare installed (look at date installed)
    have a close look at the chrome shortcuts, sometimes the crap gets added into the actual shortcuts . right click & look at what the shortcut runs
    eg Google\Chrome\Application\chrome.exe , NOT "Google\Chrome\Application\chrome.exe xxxx"
    reset internet to defaults (control panel)
    look at whats in the scheduled tasks
    do a search through the registry for wondershare & wshelper etc

    *** when running those malware scanners above, you MUST MUST disable the AV temporarily

  5. #5

    Default Re: ws helper.exe message

    Thank you everybody..I ran the ccleaner registry cleaner and did the trick :-)

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