I think when we were talking he was referring to the Technicolor all in one modem/router, because at the time we were discussing using mine, and I mentioned glad to see you're not using those all in one modem/router - thats when he made the comment.
We did try my router, but all we did was change from a static to dynamic IP & obtain DNS servers, it thought about it, but then - narrrrrrr.
I Also changed a couple of Switches (TP-Link gigabit) as the current were not gigabit so would have been a problem.
He was good though, I asked for a call at least an hour before if possible in case I was in the middle of downloading something, which he did.
missed out on the $100 becasue they got it done within the 3 day period - 2 days. BUT at least my over all monthly bill is cheaper now