Rung them on Monday to change to VDSL as the computer tech who was fixing my computer said I would be mad not to.
Spoke to someone there who didn't really know the details of the deal kept talking about a contract. Any way something happened got a text on Tuesday saying I will be connected Friday 7.30 PM. Got another text yesterday saying now connecting 7.00pm Thursday which is today as I am typing this sad story.
I saw the Chorus man at the cabinet on the street as I came home and I thought I bet he is setting me up for VDSL. However there was no VDSL router in the letter box(My TP one is ASDL2 only) or on my doorstep and I had a vision of doom. Sure enough turned the computer on and no internet. Rung the clowns at Spark and they said after being on hold for a long time several times no router was lined up to be sent.
They would now be sending a router in 3-5 business days. So no internet but they gave me 20gig on my cellie and I tethered it to my sons laptop its surprisingly fast for mobile data, I can wait. You would have thought they would co ordinate the package ie connect VDSL and receive the router at the same time. Been a loyal NZPO through to Spark customer since the late 70s but alas it does not count any more.
The service tech who got me onto this said that it was in the package for a chorus man to come and fit a splitter if necessary and hook everything up for free. Like f**** according to the call centre its a posted out router and you have to hook it up yourself no splitter.
Can anyone shed any light on what the upgrade package really is please? I am on Spark unlimited BB and home phone with a mobile add ons.
Any tips for the set up can I do the splitting myself, my wiring skills are such that I have had some spectacular burnouts of vehicle wiring by messing it up if that is any help.