Have now received email advising that there will be no charge due to my loyalty etc etc...
Well worth the cost of an email for a good result.
UPDATED: My thoughts on routers and reliability for 2016 / 2017!
Before you ask a question, or before you get upset by a response, see here:
Sick of slow internet? What you want is fast internet, internet that goes Full Tilt
Some modems have a 3 year factory warranty. They should last 3years at least . Things can fail, but the importers should factor that into the cost , given NZ CGA laws
15months is not acceptable for most electronic devices (with a few exceptions)
You can have a brand new one every year for FREE.