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bk T
28-11-2004, 08:56 PM
This xp machine has been infected with about a dozen viruses and after scanning with AVG, all viruses seems to be removed; that's great!

But, now I'm unable to establish the 'dial-up Internet connection' - error 711; I think it has something to do with the remote access has not been started.

Any idea?

Spacemannz
28-11-2004, 08:59 PM
try control panel/admin tools/services

Go to remote access connection manager/general tab. See what the service status says

johnboy
28-11-2004, 09:01 PM
Have a look at this page
here (http://support.microsoft.com/kb/330163)
hth

bk T
28-11-2004, 09:26 PM
> try control panel/admin tools/services
>
> Go to remote access connection manager/general tab.
> See what the service status says
>
There is no Remote Access Connection Manager installed. When I tried to enable it, error says that it is unable to enable this service. Error 1068.

bk T
28-11-2004, 09:28 PM
> Have a look at this page
> here (http://support.microsoft.com/kb/330163)
>
> hth

Been there and followed all the instructions but unable to start all those services.

Spacemannz
28-11-2004, 09:31 PM
I would say something like a virus / trojan or spyware is still around and may still be running. Maybe in the background.

I would do an online scan somewhere for viruses/trojans to make sure no more viruses or trojans are lurking in your system. And do a scan for spyware too.

Murray P
28-11-2004, 09:55 PM
Do the extra scans but, the dialup had probably been altered/hijacked by one of the critters that have since been removed, along with some vtal components. Try reinstalling your dialup networking connection (DUN).

bk T
28-11-2004, 10:20 PM
>> Try reinstalling your dialup networking connection
> (DUN).

Murray P, how do I reinstall this dialup networking connection? Do I need the install CD?

Pheonix
28-11-2004, 10:55 PM
Maybe this is what (http://www.spychecker.com/program/winsockxpfix.html) you need.

Murray P
28-11-2004, 11:10 PM
Run with Pheonix's suggestion.