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wotz
19-08-2003, 10:00 PM
A friend went to fire up her Packard Bell machine today and it gave a message about the registry being corrupt, and needing repairing. I did that but there is now no mouse or keyboard response. Both are USB. I haven't tried ps2 ones yet, as she had none. Is it likely to make a difference?

She has 3 CD's from Packard Bell labelled as CD Master 1,2 & 3. I can't read any of them. I presume they contain her win me installation and drivers, but how are they supposed to be used?

whiskeytangofoxtrot
19-08-2003, 10:06 PM
Hmm... sounds a bit odd.

The discs you discuss are probably a set of recovery disks - basically chuck Disc 1 in the drive and turn the PC on - it should come into a console type interface.

Be careful with these disks, some will repair an install, or install over the top, however a lot of them *cough*PC Company*cough* will just clear the drive and start again.

If you aren't sure about them, you might want to find a way of backing up the data on the drive before running the discs.

You may be able to repair the registry if you can boot into a command prompt.

Tap the F8 key every second or so as the computer starts up to get a Start Up Menu.

Choose Command prompt only.

Once you have a C:\> prompt, type in "scanreg /fix" without the " marks.

This will attempt to repair the registry.

wotz
19-08-2003, 10:09 PM
I have tried booting from no 1 and tried exploring them all. No go

wotz
19-08-2003, 10:10 PM
I did get scanreg done fine. Booted from a startup disk.

whiskeytangofoxtrot
19-08-2003, 10:12 PM
Have you checked the BIOS to make sure it is set to seek CD-Rom on boot?

Gorela
19-08-2003, 10:14 PM
wotz,

There should also be a floppy disk that you use to start the re-install. As has been mentioned those are most likely recovery disks and will convert the computer back to it's original factory settings ie no personal data!

wotz
19-08-2003, 10:14 PM
Yep, made it do that. I can't explore any of the disks on my computer.

wotz
19-08-2003, 10:17 PM
Gorela, I would have thought any boot disk would be fine to get me started. Load CD drivers and run the setup from the CD. I can't see any files on the CD's.

whiskeytangofoxtrot
19-08-2003, 10:17 PM
That seems really odd, unless they are written in a format not supported by your machine (which I don't deem likely).

Did the scanreg resolve the problem or is it still ongoing?

I'd check those CD's in another PC - you should be able to view the contents.

wotz
19-08-2003, 10:18 PM
scanreg fixed that problem. Checked them in my PC and can't see any files. Sorry to repeat but we are overlapping each other.

whiskeytangofoxtrot
19-08-2003, 10:18 PM
> Gorela, I would have thought any boot disk would be
> fine to get me started. Load CD drivers and run the
> setup from the CD. I can't see any files on the CD's.

If there is a factory boot disk this may contain specialist tools for installing/uncompressing the recovery disks.

IMHO recovery disks are a last resort - have you got the full error message available?

whiskeytangofoxtrot
19-08-2003, 10:20 PM
Hehe... overlapping indeed.

So if scanreg fixed the registry error what is happening now?

wotz
19-08-2003, 10:21 PM
error message is gone. scanreg fixed that. The remaining problem is that the mouse and keyboard are not recognised, so startup stops at the windows password.

whiskeytangofoxtrot
19-08-2003, 10:25 PM
Tried switching the USB ports they are using? Seems weird that they have stopped responding all of a sudden - possibly something has been cooked on the motherboard.

If all else fails chuck on a bog standard PS/2 keyboard and mouse for testing purposes and check the USB drivers etc are all still there.

Your welcome for the scanreg fix

wotz
19-08-2003, 10:28 PM
tried swapping them. Just have to find some ps2 replacements and try. The master disks still bother me though, if I want to try a reinstall.

Gorela
21-08-2003, 09:21 PM
Hi wotz,

If the Packard Bell is relatively recent (a couple of years old) the recovery disks need the floppy disk to unpackage them. It seems that they are compressed and the floppy enables them to be uncompressed. ;) The floppy can also hold a "magic" key that checks the computer to determine if certain specs have altered prior to allowing you to install.

There appears to be a specific program on the floppy that can enable you to reconfigure the system checksum, but I couldn't seem to get it to work :8}

HTHABM